As you likely know that I’m a person with a lot of social anxiety, it probably doesn’t surprise you to learn that I’ve been a long time user of the self-checkout lines. Yet there was a turn that even I became annoyed by them and started to wonder how they just ended up so prolific. Luckily I don’t have to think about it much, because the fabulous youtube channel, The modern MBA, has a great video about the downfall of self-checkout. You should probably watch it before reading this, although I will summarize it and have I have some original thoughts based on this work on how this is impacting convience stores that are rolling this technology out.
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